Terms & Conditions
Please kindly note that your travel dates may be released if you did not fill out the reservation form and provide valid passport details to us within 30 days of your purchase or enquiry (15 days if you travel within 60-90 days; 7 days if you travel within 60 days). Unfortunately, we are unable to proceed with your booking until this information is provided. Any changes to your reservation including extensions, visa preferences and date changes must be requested before payment is made; otherwise, a service fee may apply. If the name on your reservation form does not match that on your passport, please inform us immediately and prior to payment. Failure to do so will incur a name change penalty or flight boarding may be denied by the airline. If this occurs, a refund will not be granted.
Payment is required by credit card, bank transfer and PayPal within 7 days of receiving your invoice. If your preferred departure date is within 60 days, payment is required within 3 working days of receiving your invoice. If payment is not received within the time frame outlined, your air ticket will not be purchased and your seat on the tour may be forfeited. If payment is not received on time and your tour seat is no longer available, we will offer you an alternative departure date. We cannot confirm your tour until after full payment is received and your air ticket has been purchased.
If you wish to cancel your tour a cancellation notice via letter, email or fax must be received by SNA Tours. If you purchase the tour via a merchant, the cancellation will be subject to its terms and conditions. Cancellations made after the invoice has been issued and paid will result in a service fee of $350/person and additional penalties may apply. We are unable to refund any amount if a cancellation is made after the air ticket has been purchased.
Traveller substitutions are considered cancellations and a refund will not be granted if the air ticket has been secured. Cancellation penalties charged by airlines or transport companies will be applied if the flight or train/transport tickets have been issued, in addition to the cancellation fees charged by SNA Tours.
After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival or missed days on tour. For direct booking with SNA Tours, the deposit is fully refundable within 15 days of your reservation start date. However, Money Back Guarantee within 15 days of your reservation start date will not apply if your travel date is within 90 days from the reservation start date. Exclusions apply to some promotional tours.
Refunds will be calculated from the day the request for cancellation is received and will not be granted if air ticket has been issued. We will refund any payment made to SNA Tours directly, less any cancellation fees, transport penalties, visa application and travel insurance fees that are applicable within 28 days of our receipt of your written cancellation request. A full refund will be granted if we are unable to accommodate for your preferred departure dates or if we are required to cancel the tour for any reason.
It is the participant’s responsibility to reconfirm flight times and itinerary with the airline 12 – 24 hours prior to departure. SNA Tours is not responsible to provide compensation for scheduled flights changes, delays or missed tours. SNA Tours reserves the right to modify the itinerary of your tour in the event of air schedule and surface transportation changes, and such changes are necessary. In this event, any increase and reduction of the tour cost will be calculated and charged/refunded accordingly. If you request changes to your tour, you will be required to pay any additional cost in advance.
It is travellers’ responsibilities to obtain a visa to destination countries if a visa is required for the passport holder. Comprehensive insurance coverage is recommended for every traveller.
SNA Tours reserves the right to modify the itinerary of your tour in the event of air schedule and surface transportation changes, and such changes are necessary. SNA Tours reserves the right to substitute accommodation of similar standard when necessary. If you request changes to your tour, you will be required to pay any additional cost in advance.
Health & Fitness
Travellers should have a basic level of physical fitness and mobility and must be able to negotiate uneven surfaces, climb stairs and board boats. Travellers are advised to check with their local health professional at least 45 days prior to departure, as some vaccinations require 30 days or more to be effective. Proof of vaccination is usually not required unless you are coming from an infected area.
SNA Tours requires a written notification prior to booking if you have any physical, emotional or mental conditions that may require professional attention during the course of your tour. If you require any special equipment such as a wheelchair you are responsible for providing this. Certain elements of our itineraries may not be wheelchair accessible and we cannot guarantee access or wheelchair assistance at our destinations. We reserve the right to decline a potential participant if, in our opinion, they have the potential to affect the health, safety and enjoyment of other participants.
Please familiarise yourself with potential travel, health and safety risks in the regions you wish to visit, prior to booking your tour. SNA Tours is not responsible for checking safety and security conditions, vaccinations or additional health requirements in the regions you will visit or transit.
We are unable to accommodate for women past their sixth month of pregnancy.
The responsibility of SNA Tours and its affiliated companies is strictly limited. SNA Tours acts as a coordinator for all persons taking a tour in the making of all arrangements for transportation, sightseeing and hotel accommodation. SNA Tours does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the supplier and all services are subject to the laws of the country where the services are provided. By utilising the services of our chosen suppliers, you agree to look to these suppliers for any accident, injury, property damage or personal loss to you. SNA Tours and SNA Tours representatives are not liable if these events occur.
SNA Tours acts only as an agent for the owners, contractors and suppliers of transportation and/or other related travel services provided and assumes no responsibility for the loss, theft or damage to baggage or property or for any injury, illness or death or for any damages or claims whatsoever caused arising directly or indirectly from accidents, loss, theft or damage to person or property, delays, transport failure, strikes, wars and uprisings or acts of God etc. over which SNA Tours has no control. We strongly encourage all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. SNA Tours is not responsible for your failure to comply with customs regulations.
SNA Tours reserves the right to make changes to the itinerary if deemed necessary and will substitute hotels, flights and transportation with those of similar quality, or will cancel the tour prior to departure. If a cancellation is made by SNA Tours, the company is liable to fully refund the money received from participants.
SNA Tours reserves the right to make amendments to incorrect promotional or website pricing or to increase pricing in the event of industry cost increases including but limited to airfares, cruise fares, currency fluctuations, park fee increases, taxes or fuel surcharges.
Please note that some attractions and sites are not open for entry every day of the year. In the event of a closure, SNA Tours will substitute or vary the sequence of sightseeing or order of cities visited to accommodate for this. SNA Tours will endeavour to stick to the itinerary. However, there are no refunds for any unused or unavailable excursions.